Welcome to Ashwa Education! Our mission is to provide top-quality education and services while maintaining transparency and fostering trust with our users. By accessing or using our website (https://www.ashwaeducation.in/) and services, you agree to comply with the policies outlined below. These policies are designed to protect your interests and ours, ensuring a safe and seamless experience.
Address: H25/S3 Vasuki Apartments, Thiruvamiyur, Chennai - 600041
1. Terms & Conditions
Acceptance of Terms
By using Ashwa Education’s services, you acknowledge and agree to abide by these Terms & Conditions. If you do not agree, you must discontinue use immediately.
Prohibited Conduct
Users are strictly prohibited from engaging in:
Copying, reproducing, distributing, or modifying website content without prior permission.
Conducting activities that compromise the security or functionality of our website or services.
Misusing services or violating any applicable laws.
User Responsibility
You are responsible for safeguarding your account credentials.
Any activity under your account is your responsibility, whether authorized by you or not.
Service Availability
While we strive for uninterrupted access to our website and services, disruptions may occur due to:
Scheduled maintenance.
Technical issues beyond our control.
We are not liable for any inconvenience caused during such times.
2. Privacy Policy
Data We Collect
We collect the following types of data to improve our services:
Personal Data:Name, contact details, billing and payment information.
Non-Personal Data:IP address, browser type, and website usage patterns.
Purpose of Data Collection
Data is collected to:
Deliver and enhance our services.
Process transactions and maintain user accounts.
Send updates, promotional offers, and relevant recommendations.
Data Sharing
Ashwa Education does not sell or rent user data.
Data may be shared with trusted third-party service providers for operational purposes or as required by law.
Your Rights
You can access, correct, or delete your personal information by contacting us.
You may opt out of marketing communications at any time by using the "unsubscribe" option in emails.
3. Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device to enhance your browsing experience.
How We Use Cookies
Essential Cookies:Enable core functionalities like security and accessibility.
Analytics Cookies:Track user behavior to improve our services.
Marketing Cookies:Personalize advertising and promotional content.
Managing Cookies
You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact certain features of the website.
4. Refund Policy
Eligibility for Refunds
We offer refunds in the following cases:
Full Refund:Available for cancellations within 7 days of purchase, provided the course has not commenced.
Partial Refund: Available under these conditions:
Refund requests must be made within 14 days of purchase.
Valid and demonstrable reasons for dissatisfaction must be provided.
Non-Refundable Items
Services already rendered or fully utilized.
Administrative or processing fees.
How to Request a Refund
To request a refund, email us at [Insert Email Address] with your order details and reason for the request. Approved refunds will be processed within 7–10 business days.
5. Pricing Policy
Transparent Pricing
Our pricing varies depending on the course or program selected. For detailed quotes, please contact us directly.
Scholarships & Financial Aid:Scholarships are available for eligible applicants. Supporting documentation must be submitted during the application process.
Additional Charges:Any applicable taxes or fees will be clearly communicated during checkout.
Promotions & Discounts
Periodic discounts and promotions are announced via email and on our website.
Promotional codes must be applied during checkout and cannot be redeemed retroactively.
6. Waiver Policy
Eligibility for Waivers
Waivers are granted based on financial need or merit, subject to the following conditions:
Waivers are non-transferable and applicable only to the program for which they are issued.
Any misuse of waivers will result in revocation and may lead to account suspension.
7. Accessibility Policy
Ashwa Education is committed to making our platform accessible to all. If you encounter challenges while accessing our services, please contact us at [Insert Email Address], and we will work to provide reasonable accommodations.
8. Child Protection Policy
Safety Measures
Parental consent is required for users under 18 years of age.
Data collected from minors is securely stored and used strictly for educational purposes.
If you have concerns about the safety of minors on our platform, please contact us immediately at [Insert Email Address].
9. Affiliate and Referral Policy
Affiliate Program
Affiliates earn commissions by promoting Ashwa Education services and driving successful referrals.
Referral Program
Users can share referral codes or links and earn rewards for successful sign-ups or purchases.
Conditions
Rewards are governed by the program’s terms and conditions.
Abuse of the affiliate or referral program, such as spamming, will result in disqualification.
10. Certification Policy
Certification Availability
Not all courses offer certifications. If a course includes certification, it will be clearly mentioned in its description.
11. Grievance Redressal Policy
Filing Complaints
For grievances or complaints, email us at [Insert Email Address] with a detailed description of the issue.
Resolution Time
We strive to resolve grievances within 7–10 business days, depending on the complexity of the issue.
12. Cybersecurity Policy
Our Commitment
We employ robust cybersecurity measures, including:
SSL encryption for secure transactions.
Regular security audits and updates to safeguard your data.
For security concerns, please contact us at [Insert Email Address].
13. Policy Updates
Our policies are periodically reviewed to align with changes in our services and legal requirements. Updates will be reflected here, marked with the "Last Updated" date.